Check-In Online and Download the HAL Navigator App!
Holland America Line requests all guests complete their check-in online for the Soul Train Cruise 2025.
Approximately 45-60 days prior to sailing you will receive an email in your inbox from SoulTrainCruise@send.starvistalive.com containing your unique Holland America Line booking number. If you cannot find this email, you can also find your booking number in your StarVista LIVE account under your reservation.
Check-In Online Step by Step:
- Have your booking number and passport on hand and Log in to hollandamerica.com
- If you are not immediately directed to the check in page, follow the “Already Booked” tab at the top of the page, then select “Check-In”
- Next, enter your information on the right side of the page under “Log In with Booking Number”"
- Enter your HAL booking number, first name, last name, and validation option (do NOT use the left side of the page with your Mariner ID or email address). Make sure you type your name exactly as it appears on your StarVista LIVE confirmation (which should match your passport). Also ensure that you don’t add any spaces or additional characters before or after your responses. Once you are logged in, you can follow the prompts through the check-in process.
- You must consent to the Vaccine Attestation, Passage Contract and Risk Acknowledgement forms
- Enter your personal information regarding this reservation
- Print your luggage tags but do not apply to your luggage until the morning of embarkation so it isn’t ripped or mishandled in transit.
- Print your boarding pass or you can access it in the Navigator App (instructions below)
Holland America Line Navigator App
The Holland America Navigator mobile app is complimentary to download and use. It is best to set up your account with Holland America Line on their website first (instructions are bulleted above).
Next, download the app and use your Holland America Line account login to gain access to your account from your phone while onboard without buying an internet plan.
There are many perks to using this app before and during the cruise:
- Under Account, store/retrieve your digital boarding pass for embarkation
- Under the Plan tab, review deck plans to help you get where you want to go easily
- Under the Experiences tab, see itineraries and daily schedules, review all the possible shore excursions, browse the spa offerings and more
- Under the Connect tab, purchase an internet plan if you intend to check email, use wifi to call home, or browse the internet and use the Complimentary Chat to stay connected with other cruisers
- While sailing, use the App to do all the above PLUS…
- use the At Your Service to order meals and drinks
- go to Account to check your billing statement
- The app is available in both the Apple App Store and the Google Play Store
We understand that you may have some questions about how to check-in online and use the Holland America Navigator app. In conjunction with Holland America Line, we have put together step by step instructions and videos to Download, Register, and Login to start using your app and kick off your trip with ease!
How to Download the Holland America Line Navigator app:
- Go to your App Store on your phone
- Go to Search
- In the search field, type in “Holland America Line Navigator”
- Click “Get” to download
How to Register for the Holland America Line Navigator app:
- Click the Navigator app icon to launch the Holland America Line Navigator app
- Click “Login”
- Click “Register”
- Fill in your email, password, legal first and last name, and date of birth. Then click “Next”
- Fill in your country of residence and postal zip code. Then select from the dropdown menus to set your security questions. You must also click the box to agree to the Terms of Use.
a. There is an option selection to receive promotional emails from Holland America Line. Check this box if you are interested. - Click “Register”
You will then be able to use the email and password you entered to login in the future.
How to Log In to the Holland America Line Navigator app:
- Click the Navigator app icon to launch the Holland America Line Navigator app
- Click “Login”
- Enter your email or Mariner ID Number and password and click login
*Please note: if you do not already have a Hollandamerica.com account, you will need to register before using the Holland America Line Navigator app.
You may have other questions about the Holland America Line Navigator app. We have put together a list of the most frequently asked questions below.
Q. What does the Holland America Line Navigator app allow me to do?
A. There are many perks to using this app before and during the cruise:
- Under Account, store/retrieve your digital boarding pass for embarkation
- Under the Plan tab, review deck plans to help you get where you want to go easily
- Under the Experiences tab, see itineraries and daily schedules, review all the possible shore excursions, browse the spa offerings and more
- While sailing, use the App to do all the above PLUS…
- use the At Your Service to order meals and drinks
- use the Complimentary Chat to stay connected with other cruisers
- purchase an internet plan if you intend to check email, use wifi to call home, or browse the internet
- go to Account to check your billing statement
Q. Can I check-in online using my Holland America Line Navigator app?
A. Yes. When you open the app, under Home, there is a Check In button under Planning Your Cruise. This will take you to the HAL website which is easily accessible on a smart phone, or continue to check-in on the Holland America Line Website. Booking numbers for the Check-in process will be emailed from StarVista LIVE approximately 45-60 days prior to the start of the cruise. Once checked in at hollandamerica.com, you will be able to retrieve your digital boarding pass from within the app. If you've previously agreed to receive notifications, an alert will be sent to keep you up to date about information about your upcoming cruise.
Q. How do I get my boarding pass?
A. Once you have completed your online check-in at hollandamerica.com and have completed all required documents and forms, you can request a boarding pass be emailed to you or, open and login to the Holland America Line Navigator app, tap “My Account”, then tap “My Wallet”. Your boarding pass, plus any applicable shore excursion tickets, will show up here.
Q. I downloaded the Mobile App to expedite my check-in at the pier. Why can I not see my digital boarding pass?
A. To retrieve your digital boarding pass for your upcoming cruise, be sure to complete online check-in on the Holland America Line website for each member on your booking. Once you've completed it, it's as simple as going to the Holland America Navigator mobile app, tapping on “My Account”, and retrieving your digital boarding pass from the wallet tab for everyone in your booking party.
Q. How can I see the schedule of events that will be happening onboard throughout the week?
A. To view the schedule of events that will be happening while onboard your cruise, open and login to the Holland America Line Navigator app. Tap “Plan” from the bottom left bar, then tap “My Itinerary”. At the top left, choose “Events”. Here, you will see the daily activities onboard and show times. Please note that this information will not be available until closer to sailing.
Q. How do I book shore excursions through the Holland America Line Navigator app?
A. Once you are logged in to the Holland America Line Navigator app, tap the “Experiences” icon at the bottom of your screen. From there, tap “Shore Excursions”. You will be able to choose a port that your cruise is visiting, choose “Done” and see the shore excursions available for that port.
Q. If I purchase a shore excursion through the Holland America Line Navigator app, how do I access my tour ticket for my purchase?
A. Once you purchase a shore excursion through the Holland America Line Navigator app, the tour ticket will automatically be stored in your Wallet on the app. Simply open the app and select “Account” from the bottom right bar. Then, tap “Wallet”, and select your tour. At the time of your shore excursion, be sure to bring your mobile device so you can present the tour ticket to your Tour Guide.
Q. How do I book spa treatments through the Holland America Line Navigator app?
A. Once you are logged in to the Holland America Line Navigator app, tap the “Experiences” icon at the bottom of your screen. From there, select “Spa Treatments”. You can choose from a variety of treatments, including Acupuncture Services, Massage Therapies, Fitness Programs, and much more. Choose what treatment you are looking for to see the services available onboard, and book!
Q. How do I place an online order at a restaurant onboard through the Holland America Line Navigator app?
A. To place an online order at a restaurant onboard during your cruise, open and login to your Holland America Line Navigator app, and tap “Experiences”. Then tap “Dining & Drinks”, select your favorite location and menu item, and place your order. Finally, head over to the venue to pick up your order.
If you are looking to order room service, you can also do that on your Holland America Line Navigator app! Simply open the app and log in, tap “Experiences”, then tap “At Your Service”. You will be able to view and order food, beverages, and more to be delivered directly to your stateroom.
Q. Do I have to use the Holland America Line Navigator app?
A. You are not required to use the Holland America Line Navigator app, however there are many great features that will help you while onboard your StarVista LIVE Cruise.